Al-Wadood Tel

Leading Support and Maintenance Services for Bug free and High - Performance Application

The increasing complexity of consumer and enterprise applications has led to the requirement of automated methods of application maintenance, uncomplicated bug tracking and 24/7 support options.

Application Maintenance,
Sustenance, and Support Services

Given the collective frequency of application updates because of swift technological advances, application maintenance and support services sustain your app in a focused way.

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OS and Server Migration

A significant risk since the technology can oversee unseen, yet fundamental OS and application-specific settings, files, and info. This mistake possibly can make vital data inaccessible in the future.

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3rd Party Maintenance

Offerings that are vital in a hybrid support model—which involves using a blend of OEM support, third-party maintenance, and frugal strategies where each is suitable and fitting to the purpose.

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Bug and Task Tracking

When it comes to developing and issuing software updates, both development and testing go hand in hand. To put that in project management terms, both tasks and bugs go hand in hand.

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Application Maintenance

Application maintenance services take portfolio-based tactic to technology, information planning, public and services by considering your business, methods and applications.

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Application Improvement

Once an application is up and running in a cloud server setting, once can raise your server settings to make the jump from ‘it works’ to a complete production environment that draws higher performance.

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Performance Monitoring

Performance monitoring software ensures the high accessibility and higher performance of applications by addressing issues, overcoming bottlenecks and considering customers’ feedback.

Our 3rd Application Takeover Process

When you work with a proficient, experienced team, you will have less things to care about and more things to consider.

Total Analysis

Emergency Response

Software Evolution

Full Maintenance

Benefits of Embracing our Application Maintenance Services and Extended Support

Our maintenance and support services raise businesses’ operational efficiency with an enterprise-grade mobile strategy to blend with systems, routes, and platforms.

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Configuration Management

Our systems engineering process to establish and maintain consistency of your products’ performance.

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Release Management

We manage, plan, schedule, and control a application build through various, consecutive stages.

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Knowledge Management

The process of creating, sharing, using, and managing the knowledge and information of an organization.

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Quality Management

Quality planning, quality assurance, quality control and quality improvement—our four components

Levels of Support our Privileged Clients Enjoy

Being a provider of application support services, we provide the support services for the delivered application in the following service levels.

IT Support Level


Support Methodology

Staffing Needs

Tier 1

Basic help

Email & Phone

Trainees and junior staff

Tier 2

Technical Support

Phone and Remote Support

Support Personnel

Tier 3

Product Support

On-site support

Experienced developers

Tier 4

Contracted Support

Remote Support & On-site

vendors and software partners